LAST UPDATED: May 2021
tuuthfairy is committed to respecting the privacy of your Personal Information. We appreciate that individuals are concerned about the security of their Personal Information and we are committed to protecting any Personal Information in our custody or control.
tuuthfairy’s partnered healthcare providers and commercial partners (together, ‘our Partners’) are independent of tuuthfairy and may have privacy policies which differ from ours. Our Partners are responsible for their own privacy policies and privacy practices. Please contact our Partners directly for further information on their privacy policies.
Collecting Personal Information
tuuthfairy strives to be fair and open about the way we collect information about you and what we intend to do with the information.
In addition, if you open an tuuthfairy account with us or use tuuthfairy Services, we may collect the following types of information:
We may also obtain information about you from third parties including our Partners and related companies, as well as credit reporting bodies and identity verification services, and publicly or commercially available sources for the purposes of complying with relevant legislation (e.g., anti-money laundering laws).
We may also collect your Personal Information if you enter a competition or promotion we run (either directly or through our marketing agents or our Partners), or if you apply for employment with us either directly or through a recruitment or employment agency.
We may collect Personal Information about our Partners’ staff directly from those staff or from our Partners. The information we collect about our Partners’ staff may include your name, position, contact details and training records.
We may also collect the Personal Information of our suppliers and service providers’ staff during the course of our business activities. This information may include your name, contact details and position. We will collect this information directly from you, or from the applicable supplier or service provider.
In order to help protect you from fraud and misuse of your Personal Information, we may collect information about your use and interaction with our Websites or tuuthfairy Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
We may also collect additional information from or about you in other ways, such as through contact with our customer support team, suppliers or service providers (whether via mail, email or through telephone enquiries), your responses to a market survey, and from interactions with tuuthfairy’s Partners or as otherwise notified to you at the time.
Using Personal Information
tuuthfairy only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by law, court, or tribunal order.
We may use Personal Information we collect about you for a number of purposes including:
You agree that we may use your Personal Information for the purposes for which we collect it and for related purposes which would be reasonably expected by you.
If all or some of your Personal Information is not collected or cannot be verified, we may be unable to provide you with tuuthfairy Services or a customized experience, engage with you, or do business with you.
SMS Terms & Conditions
By entering your mobile number, you agree to receive text messages for service notifications and verification codes from tuuthfairy. Message frequency will vary. Reply HELP for help, STOP to stop (or cancel). Standard Message & Data rates may apply. We do not sell your data. Carriers are not liable for delayed or undelivered messages.
How we share Personal Information with other parties
We may share your Personal Information with:
Please note that these third parties may be in other countries where the laws on processing Personal Information may be less stringent than in your jurisdiction. When we disclose your Personal Information overseas, we will take all reasonable measures to ensure that your information is held, managed and accessed in accordance with appropriate standards for the handling of Personal Information.
In addition, you should note that healthcare providers you receive services from or contract with have their own privacy policies, and tuuthfairy is not responsible for their actions, including their information protection practices.
If you open an tuuthfairy account directly on a third-party website or via a third party application, any information that you enter on that website or application (and not directly on tuuthfairy’s Websites) will be shared with the owner of the third party website or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with Personal Information. tuuthfairy is not responsible for the content or information practices of such third parties.
We may require your consent to use and/or disclose your Personal Information if we need to use your information for a purpose that is not related to the purpose for which it was collected.
If you do not consent to tuuthfairy collecting, using and/or disclosing your Personal Information for such other purposes, this may affect tuuthfairy’s ability to deliver and improve our products and services, or to engage or do business with you.
When you provide us with your name, date of birth and residential address in establishing your profile with us, you consent to us disclosing that information to credit reporting bodies and requesting an assessment of whether it matches personal information held by the body to assist in verifying your identity under anti-money laundering laws. The body may provide us with that assessment and use your personal information, and the names, residential addresses and dates of birth of other individuals, to prepare that assessment.
If there is a failure to verify your identity in the way described above, we will notify you within the secure tuuthfairy service or otherwise.
If you do not want to proceed in this way to verify your identity, you should contact us, as provided below.
Marketing and privacy
tuuthfairy may send marketing materials from time to time to those who have provided tuuthfairy with Personal Information about products and services offered by tuuthfairy and our Partners. We may use your Personal Information to make inferences and present more relevant content.
If you signed up to receive newsletters or other marketing communications from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You can also log-in to your account to opt-out and update your marketing preferences at any time.
Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. Unless otherwise required to process your requests earlier by law, it may take up to 5 days to process your opt out requests in relation to receipt of electronic marketing materials such as emails and SMS, and up to 30 days for all other marketing-related requests.
Even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, outstanding payment inquiries, surveys or recalls, or any questions regarding a specific order.
You may also contact us on:
Phone (US): +1 917 406 1221
Mail: 11 37th Avenue, San Mateo, CA 94403
Controlling Our Tracking Tools & Do-Not-Track Disclosures
Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our Websites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. If you continue without changing your settings, we will assume that you are happy to receive all cookies on this Site. You can change your cookie settings at any time. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.
Cookies and third-party analytical services
For example, Cookies allow us to save your password so you do not have to re-enter it every time you visit our site.
Most web browsers automatically accept Cookies. You can find information specific to your browser under the “help” menu. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our Websites and tuuthfairy Services.
Protecting Personal Information
tuuthfairy will keep your Personal Information secure by taking reasonable steps to protect it from misuse, loss, and unauthorized access, use, modification, and disclosure.
We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.
We also review our security procedures periodically to consider appropriate new technology and updated methods. Only properly authorized people who have a need to access Personal Information to perform their job will be able to see or use that information. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
Children's Personal Information
We do not knowingly request to collect Personal Information from any person under the age of 18. If tuuthfairy suspects a user of being under 18 years of age, we will require the user to close his or her account, will not allow the user to continue using tuuthfairy Services. Please notify us if you know of any individuals under the age of 18 using the tuuthfairy Services so we can take action.
Accessing and requesting correction of Personal Information
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under privacy law, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your Personal Information or do not agree to correct your Personal Information, we will tell you why.
If you wish to obtain access to and/or correct your Personal Information held by tuuthfairy, please contact tuuthfairy on:
Phone (US): +1 917 406 1221
Mail: 11 37th Avenue, San Mateo, CA 94403
For California Residents. California Civil Code (Section 1798.83) gives tuuthfairy customers who are California residents the right to request certain information about our disclosure of Personal Information to third parties for their own direct marketing purposes. If you wish to make this request, please e-mail, call, or write to us at the address provided above.
Unless we do not agree to your request for access to Personal Information, in most cases tuuthfairy will provide you with access as soon as reasonably possible following receipt of your request. If you request corrections to your Personal Information and tuuthfairy agrees with your request, these changes will be made as soon as practicable. If tuuthfairy does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you are dissatisfied with our refusal to provide you with access to, or correct, your Personal Information you may also complain to the applicable regulator in your jurisdiction.
Subject to the terms set out in the tuuthfairy User Agreement, you can also close your tuuthfairy account through our Websites. If you close your tuuthfairy account, we may retain information from your account for a period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud or risk, enforce our User Agreement, or take other actions as required or permitted by law.
Resolving your concerns
If you have a complaint regarding tuuthfairy’s management of your Personal Information, please prepare your complaint in writing and email it to us at email@example.com
tuuthfairy will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.